QMS DoCash Q2

DoCash queue management system equipment represents a complex of soft & hardware, designed to increase customer service efficiency and personnel operation improvement.

Nowadays queue management system is considered to be irreplaceable equipment for the following institutions:

• embassies and consulates
• employment centers
• tax inspections
• notary public and law offices
• pension funds
• service centers of cell phone companies
• and etc

DoCash queue management systems advantages:

• creates a personalized customer service approach to provide extra opportunities for individual client-representative negotiations
• organizing abundance of clients in special waiting area
• creates comfortable environment for working personnel
• receives statistic results on personnel transactions intensity, each bank representative transaction speed, volume of clients requesting the same operation and other important information during any period of time
• plans an effective work schedule
• brings the company image to a higher level

General scheme of DoCash queue management systems

1. The client enters the office building and selects the operation he would like to be assisted with from the ticket dispenser display menu; ticket with assigned number comes out of the slot.
2. The client enters the customer service area and waits for his ticket number to appear on the main information screen.
3.  As soon as a bank representative finishes the transaction he picks the next customer’s ticket number. It appears on the main information board and might be accompanied with sound signals.
4. The client notices his ticket number on the main information board and approaches the shown operation booth for further assistance.
5. Cashier or authorized bank representative finishes the current transaction and calls the next customer by typing the next ticket number.